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Orders

How do I proceed with a purchase?

Once you have added the products to your cart, you can proceed with the purchase either as a registered user or as a guest and complete the payment using the available payment methods.

Has my order been registered?

After placing your order, you will receive a confirmation e-mail containing the order summary.

If the e-mail address provided is incorrect, the notification cannot be redirected to the correct address.

If you do not receive this confirmation, please contact our Customer Care team.

How can I check the status of my order?

GUEST ORDER: if the order was placed as a guest, you can check its status through the "Order Status and Return Request" section. Simply enter the order number together with the e-mail address used during the purchase.


REGISTERED USER ORDER: if the order was placed as a registered user, you can check its status by accessing your personal profile.

Can I modify the contents of my order?

Once the purchase has been completed, it is no longer possible to modify the order.

We remind you that you can easily and quickly return your items by activating the return procedure on the website.

Can I cancel my order?

Once the purchase has been completed, it is no longer possible to cancel the order.

How can I request an invoice for my order?

If you need an invoice, you must request it during the purchase process, before completing the payment. Please make sure that the billing details entered are correct, as they cannot be modified once the purchase has been completed.

Can I buy online and pay in store?

It is not possible to purchase online and pay in store. However, you can purchase online (with advance payment) and choose FREE delivery to one of our participating stores.

I forgot to apply a discount code. Is it possible to add it afterwards?

It is not possible to add a discount code after the order has been completed.